FAQ

We specialize in adorable stationery, kawaii accessories, Sanrio merchandise, Studio Ghibli collectibles, kigurumi onesies, cute home goods, jewelry, and so much more! Our collection is constantly updated with new items to bring joy to your everyday life.

Absolutely! We source all our products directly from licensed manufacturers and authorized distributors. We’re committed to bringing you authentic, high-quality kawaii items that spark joy.

Yes! All our orders are carefully wrapped with love and lots of bubble wrap to keep everything safe. While we don’t offer traditional gift wrapping, each package is presented in our signature cute style that makes unwrapping a delightful experience!

We ship globally to most countries! Unfortunately, we cannot deliver to some parts of Asia and remote areas due to logistical constraints. Thank you for understanding!

We offer two magical shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipping
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipping

We process all orders within 1-2 business days. You’ll receive a tracking number as soon as your order ships so you can follow your kawaii treasures on their journey to you!

Yes! We’ll send you a tracking number via email as soon as your order ships. It’s like watching a little adventure unfold as your package makes its way to you!

We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free checkout experience.

No hidden fees! The price you see is what you pay, plus applicable shipping costs. For international orders, please note that customs duties or import taxes may apply depending on your country’s regulations.

Absolutely! We use industry-standard encryption to protect your personal and payment information. Your security is our priority.

We accept returns within 15 days of delivery. If something isn’t absolutely perfect, just reach out to our friendly support team at [email protected], and we’ll help make it right!

Oh no! We’re so sorry if your item arrived damaged. Please contact us immediately at [email protected] with photos of the damaged item and packaging, and we’ll gladly send a replacement or issue a refund.

We’d be happy to help with exchanges when possible! Please contact us within 15 days of receiving your order, and we’ll guide you through the process. Exchanges are subject to product availability.

While we try our best to ensure timely delivery, occasional delays can happen due to circumstances beyond our control. If your order is significantly delayed, please contact us with your order number, and we’ll investigate with the shipping carrier.

We’re so sorry if this happened! Please contact us at [email protected] with your order number and photos of what you received. We’ll arrange for the correct item to be sent to you as soon as possible.

We process orders quickly to get your goodies to you ASAP! If you need to modify or cancel your order, please contact us immediately. We’ll try our best to help if your order hasn’t been processed yet.